Regulatory Strategies can bring together experts to match the specific needs of our clients, dependent on sector, market, geography and business objectives.
Mike’s expertise is in UK, European and global regulatory compliance and data protection. He combines a strategic and highly commercial approach with an in-depth appreciation of the associated legal and regulatory challenges and opportunities, enabling clients to drive their business and commercial objectives in spite of what may appear to be regulatory challenges. A particular specialism is helping clients optimise their data to increase customer retention and profitability through an in-depth understanding of cross-channel marketing regulations and ‘best practice’.
Before founding Regulatory Strategies in 2009, he was UK & EMEA Director of Regulatory and Consumer Affairs at Experian plc, and was elected the first UK President of the European Association of Consumer Credit Information Suppliers in June 2007.
In August 2008 he was elected to the European Commission Expert Group charged with identifying challenges and solutions to creating a single European credit market for consumers and lenders, and has presented to the European Commission and Parliament on related issues.
He has provided evidence as an expert witness on privacy, data protection, data sharing, marketing and credit to UK Parliamentary Select Committees and the Competition Commission.
He is a regular contributor to industry publications and presents at UK and International conferences on data protection, marketing and credit, regulatory, consumer and industry issues, both from a compliance and commercial perspective.
Helen’s expertise is in data protection, data breach management, risk, consumer affairs, fraud and consumer credit-related issues. With 27 years experience in the credit industry she was previously Director of Compliance and Consumer Affairs for Experian plc.
Prior to this she headed up a 130+ strong Consumer Help team handling credit report and related queries ensuring Data Protection Act and Consumer Credit Act compliance.
During this time she helped set up the UK’s largest credit report monitoring and fraud prevention service now recognised as the market leader.
She is an acknowledged expert and specialist in consumer fraud prevention and detection. She developed the first victims of fraud assistance service in the UK and led a three-credit reference agency initiative liaising with government, consumer groups and trade associations. This led to Helen’s membership of various government and industry fraud prevention groups including the Home Office Identity Fraud Consumer Awareness Group.
She has worked closely with the police, central and local government and Security Service on issues of national importance and impact and a variety of public and private sector organisations advising on the prevention and detection of internal, client and consumer fraud.
As a media trained spokesperson on consumer and fraud-related issues, she has appeared on television and national and local radio as well as dealing with the press. She has also presented extensively on these topics at conferences and seminars.